Refund Policy

If you are not satisfied with your subscription, you can request a full refund within 14 days of your original purchase or renewal date. This applies to both monthly and yearly Aurora Plus and Aurora Pro subscriptions.

The guarantee is unconditional: there are no usage exceptions and no fine print. Use Decision Lab, Auri, and everything else as much as you like during those 14 days.

All Aurora Pro payments are processed by Paddle.com, our Merchant of Record. Paddle handles refunds on our behalf. To request one:

1. Visit paddle.net and look up your order using the email address you used at checkout.
2. Select the Aurora Pro transaction and choose "Request a refund".
3. Or email us at support@aurorafinanceai.com with your order email and we'll open the refund with Paddle for you.

Refunds are typically returned to your original payment method within 5–10 business days, depending on your bank or card issuer.

• Requests made within 14 days of the charge are eligible for a full refund.
• There are no usage-based exceptions — how much you used the AI features does not affect your eligibility.
• After 14 days you can still cancel at any time from the billing portal to stop future renewals. You'll keep access until the end of the paid period.
• We may decline refund requests where we detect fraudulent activity or abuse of the refund policy (for example, repeated purchase-and-refund cycles).

Cancelling a subscription stops future renewals but is separate from a refund. You can cancel from the "Manage subscription" button on the Aurora Pro page, which opens Paddle's hosted billing portal.

Questions about a refund? Email support@aurorafinanceai.com.